How can we help?
Help & FAQs
Getting Started
When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
We work in the Calgary and surrounding area. If you are outside of the Calgary city limits, let us know before you book, so we can see if someone is available in your area.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
Our hourly rate is $40/hour per cleaner and our pricing is based on the total number of hours it takes our tam to clean to your specifications.
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. We will use green products in most cases. For some surfaces or areas, traditional cleaning solutions may be needed, and we will let you know before using them.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service. Be aware that if you add services or extras, the cost will likely go up as it takes more hours to accommodate those additional tasks.
Pricing & Policies
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.
In most cases, you can enter your gift card code directly on the booking form. If you have any issues, please contact us and let us know.
We would be thrilled if you told your friends and family about our cleaning service. We would also be happy to offer you a discount on your next service.
Manage Your Account
Visit our customer page at https://book-on-the-run.launch27.com/login
You can submit a password change request on the customer login page at https://book-on-the-run.launch27.com/login
Log into your account at https://book-on-the-run.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://book-on-the-run.launch27.com/login and update your address on file.
Log into your account at https://book-on-the-run.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Trust & Safety
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and do our best to try and fix the issue, within 24 hours.
Refunds are given to customers that have experienced an unacceptable service, and do not wish to have the cleaners back at their location because of extenuating circumstances. Not every situation is eligible for a full refund, but we will do our best to make you happy.